Privacy Policy

1 Who We Are and How to Contact Us

tkbeat ("we", "us", "our") operates the online betting and casino platform accessible at tkbeat.bet, serving members across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We act as the data controller in respect of all personal data collected through the tkbeat platform.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact our data support team. Our contact email is displayed in the footer of every page on this site. We will endeavour to respond to all privacy-related enquiries within 10 business days.

2 Data We Collect and How We Collect It

tkbeat collects personal data through several channels:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotional communication.
• Automatically through cookies, web beacons, and server logs when you browse or interact with the tkbeat platform.
• From payment processors such as bKash, Nagad, Rocket, and Upay, who share transaction confirmation data with us to reconcile your account balance.
• From identity verification partners who assist us in confirming the authenticity of documents you submit during KYC review.

We do not knowingly collect data from individuals under the age of 21. If we become aware that an account has been opened by a person under 21, we will close the account and delete the associated personal data as promptly as practicable.

3 How We Use Your Personal Data

tkbeat uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your member account, including password resets and login authentication.
• Identity verification: Confirming your age (21+), identity, and the ownership of your registered payment methods in compliance with our Know Your Customer obligations.
• Payment processing: Facilitating deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Visa, Mastercard, or supported bank transfer).
• Service delivery: Providing access to sports betting markets, live casino games, slot games, and all other platform features.
• Customer support: Responding to your enquiries, resolving disputes, and processing complaints.
• Responsible gaming: Monitoring betting patterns to identify at-risk behaviour and applying any self-exclusion or deposit limits you have requested.
• Fraud prevention and security: Detecting and preventing unauthorised account access, money laundering, bonus abuse, and other prohibited activities.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive them. You may withdraw this consent at any time.
• Analytics and improvement: Understanding how members use the platform so we can improve the user experience, fix technical issues, and develop new features.
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory authorities or law enforcement agencies.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have contracted with us, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering obligations and age verification requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service analytics — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, particularly in relation to optional marketing communications. You may withdraw consent at any time by contacting support or updating your account notification preferences.

5 Sharing Your Personal Data

tkbeat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary to deliver our services:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process your financial transactions.
• Identity verification partners: Third-party KYC service providers who assist us in verifying the authenticity of documents you submit.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens and anonymised identifiers to power their games within the tkbeat platform.
• IT and hosting providers: Cloud infrastructure and cybersecurity vendors who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Courts, law enforcement agencies, and regulatory bodies where we are legally required to disclose information.

All third-party processors who handle your personal data on our behalf are contractually required to apply appropriate security measures and to use your data only for the specific purposes we have authorised.

6 Cookies and Tracking Technologies

tkbeat uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how members interact with the site. The categories of cookies we use are:

• Strictly necessary cookies: Essential to the operation of the platform, including session management and security tokens. These cannot be disabled.
• Analytics cookies: Used to measure page performance, identify popular features, and diagnose technical issues. These cookies collect anonymised data and do not identify you personally.
• Preference cookies: Used to remember your language and display settings between sessions.

tkbeat does not use third-party advertising or retargeting cookies. You can control cookie settings through your browser's preferences. Please note that disabling certain cookies may affect the functionality of the tkbeat platform.

7 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, consistent with the following guidelines:

• Account data: Retained for the duration of your membership and for a period of five years following account closure, to meet our legal and regulatory obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction to comply with anti-money-laundering requirements.
• KYC documents: Retained for the duration of your membership plus five years following closure.
• Support communications: Retained for two years from the date of the final communication in a given thread, unless related to an unresolved dispute.
• Analytics data: Aggregated and anonymised within 12 months of collection; individual session logs are deleted after 90 days.

Where retention is no longer necessary and no legal obligation requires us to keep the data, we will securely delete or anonymise it.

8 Data Security

tkbeat takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account and payment data at rest.
• Multi-factor authentication options for member account logins.
• Regular security assessments and penetration testing of our platform infrastructure.
• Strict internal access controls limiting staff access to personal data on a need-to-know basis.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for using a secure, private device when accessing tkbeat.

9 Your Rights

As a member of the tkbeat platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that we delete your personal data where we no longer have a lawful basis for retaining it. Please note that certain data may need to be retained for legal or regulatory compliance purposes even following an erasure request.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a copy of data you have provided to us in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of our legitimate interests where you believe your interests or rights override ours.

To exercise any of these rights, please contact our support team at the email address displayed in the footer. We will respond to all verifiable requests within 30 days. We may need to verify your identity before processing your request.

10 Marketing Communications

With your consent, tkbeat may send you promotional emails, SMS messages, or in-app notifications about new features, bonuses, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL tournament promotions), and other platform updates. You may withdraw your consent at any time by:

• Clicking the unsubscribe link in any promotional email we send you.
• Updating your notification preferences from within your account dashboard.
• Contacting our support team directly to opt out of all marketing communications.

Opting out of marketing communications will not affect transactional messages, which include deposit confirmations, withdrawal notifications, security alerts, and other account-related communications that are necessary for the operation of your account.

11 Changes to This Privacy Policy

tkbeat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will notify you by email to your registered address or by posting a prominent notice on the tkbeat platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the tkbeat platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and contact support to close your account.